We wish to inform you that as of 1 March 2024, there have been revisions to the contact information for the Ombudsman services. The Office of the Long-term Insurance Ombudsman (OLTI) and the Office of the Short-term Insurance Ombudsman (OSTI) have transitioned to the National Financial Ombud Scheme.
Below are the updated details for your reference:
| Particulars of the National Financial Ombud Scheme (For claims/service-related matters) | |
| Physical address: | NFO Cape Town: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708 NFO Johannesburg: 110 Oxford Rd, Houghton Estate, Johannesburg, |
| Operating Hours: | Monday to Thursday: 08h00 – 16h30 and Friday: 08h00 – 16h00 |
| Telephone: | 0860 800 900 |
| Email address: | info@nfosa.co.za |
| Website: | www.nfosa.co.za |
As a reminder, for inquiries regarding products, advice, market conduct, or the use of personal information, kindly reach out to the following:
| Particulars of the FAIS Ombudsman (For product/advice related matters) | |
| Postal address: | PO Box 41, Menlyn Park, 0063 |
| Telephone: | 012 762 5000 |
| Share call: | 086 066 3274 |
| Email address: | info@faisombud.co.za |
| Particulars of the Financial Sector Conduct Authority (For market conduct related matters) | |
| Postal address: | PO Box 35655, Menlo Park, 0102 |
| Telephone: | 012 428 8000 |
| Fax number: | 012 346 6941 |
| Email address: | info@fsca.co.za |
| Particulars of the Information Regulator (For complaints relating to the use of Personal Information) | |
| Postal address: | PO Box 31533, Braamfontein, Johannesburg, 2017 |
| Telephone: | 010 023 5200 |
| Email address: | POPIAComplaints@inforegulator.org.za |
For any queries related to the above, please contact us on 0861 262 533, or email us on support@ambledown.co.za, or ask AmChat, which is now available on www.ambledown.co.za
