ER24 Emergency Services

ER24 is the premier private emergency medical care provider in South Africa. We operate from 59 bases throughout South Africa and provide quality emergency response and pre-hospital care services, supporting both public and private hospitals.

ER24 is wholly owned by Mediclinic Southern Africa which represents the Southern African operations of Mediclinic International.

ER24 is registered with the Board of Healthcare Funders (BHF) and the Health Professions Council of South Africa (HPCSA) as an Advanced Life Support ambulance service.

ER24’s integrated service offering – which includes aeromedical services and evacuations, medical concierge services, medical case management, international patient management, hospital in-patient referrals, medical repatriation, escorting of minors service, and repatriation of mortal remains – positions ER24 as a medical services solution of choice on the African continent.

Customised Call Centre

ER24 provides CCCS (Customised Contact Centre Services) for Corporate and key stakeholders to integrate their key emergency protocols into a seamless 24/7/365 solution

Funder Relations

We provide customised services, risk mitigation and case management solutions to various medical schemes and their appointed Administrators, as well as other Funders in the healthcare industry.

Trauma Counseling

The promotion of emotional well-being and critical incident support services are an essential component of EMS. ER24 has a professional trauma counselling service.

Workplace Solutions

A monthly retainer allows your organisation to transfer the risk for any emergency transportation claims to WCA, RAF, a Medical Scheme, or any other Assistance Programme that includes any emergency/medical benefit.

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