As one of the leaders in the gap cover industry in South Africa, Ambledown is founded on the principles of innovation and providing the right product to the consumer. Operation(s) Executive, Grant Harling, shares some insights on how the healthcare industry is currently being affected by technology and the opportunity it creates to interact with customers in new ways. He also discusses the g-App, a tech-savvy app that gives members and brokers access to a new digital world.
Gap cover and technology today
“Technology has changed the healthcare system, it has provided access to cutting-edge treatment, the opportunity to speed-up processes and bring them to the members’ fingertips,” explains Grant.
“As we enter the fourth industrial revolution, technology will allow for greater medical breakthroughs and will create the platform for insurers to provide more effective and personalised ways to meet a customer’s needs in real-time.”
“With an understanding of this environment that we operate in as a business, we are continually seeking ways to use technology and digitize,” Grant elaborates.
“The purpose of our efforts has always been to ensure that we fulfil the need of our member and align our operations to where we are moving strategically as a business.”
The tech-savvy g-App powered by Ambledown
“In February 2019, we embarked on the journey to develop an app that would meet industry’s needs. We began on the premise that we wanted to create an app that puts members at ease and allows them to know that we are with them during their healthcare journey,” says Grant.
“The g-App was launched in January 2020 and allowed us to achieve this goal for not only members but also brokers. This app puts the power in a member’s hand by allowing them to complete claims electronically, quick and easy.
“Members and brokers are also able to digitally submit a new application, enhancing the claiming and onboarding experience,” adds Grant.
“As we continuously add new features that will enhance the app and provide you , our members with access to a new digital world , we encourage you to join us on this journey and download the g-App today.”